Terms and Conditions
Terms and Conditions
Thank you for choosing LondonCleaners.co.uk (hereinafter referred to as "the Company") for your cleaning services. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions outlined below. These terms and conditions are essential for both the Company and you as a user to ensure a safe and satisfactory experience. Please read them carefully and do not use our services if you do not agree with them.
1. Service Agreement
By booking our services through our website or by phone, you are entering into a legally binding service agreement with the Company. This agreement is based on the terms and conditions outlined here and any additional information or instructions provided by the Company.
2. Booking and Cancellation Policy
a) Booking for our services can be made through our website or by phone. All bookings are subject to availability and confirmation by the Company.
b) For regular cleaning services, a minimum of 24 hours’ notice is required to cancel or reschedule an appointment. For one-off services, a minimum of 48 hours’ notice is required.
c) Failure to provide adequate notice for cancellations or rescheduling may result in a cancellation fee of 50% of the total service cost.
d) We reserve the right to refuse or terminate service if the property is deemed unsafe or hazardous to our employees.
e) We are not liable for any damages or losses caused by our services, including but not limited to damage to personal property.
f) All services must be paid in full at the time of service unless otherwise agreed upon.
g) In the event of damage or loss, a written notice must be submitted within 24 hours of service completion for a claim to be considered.
h) We reserve the right to make changes to our prices, services, and terms and conditions at any time without prior notice.
i) We reserve the right to refuse service to anyone who acts disrespectfully or inappropriately towards our staff.
j) All confidential or personal information provided to us will be kept in strict confidence and will not be shared with any third parties without consent.
k) We reserve the right to cancel or reschedule services due to unforeseen circumstances such as extreme weather or emergencies.
l) We will not be held liable for delays or failure to provide services due to circumstances beyond our control.
m) It is the responsibility of the client to provide safe and appropriate access to the property for our employees to perform the services.
n) We reserve the right to charge additional fees for services not included in the original booking or for any unforeseen circumstances that require extra time or effort.
o) In the event of damage or loss to the client's property caused by our employees, London Cleaners will cover the cost of repair or replacement, up to a maximum of £500.
p) All payments must be made in full at the time of booking, unless otherwise agreed upon by London Cleaners.
q) Cancellations or changes to bookings must be made at least 24 hours prior to the scheduled service. Cancellations made less than 24 hours in advance may incur a charge of 50% of the total service fee.
r) We reserve the right to refuse service if the property is deemed unsafe or unsanitary for our employees.
s) In the event of any disputes, clients are required to notify London Cleaners within 24 hours of the service being completed.
t) London Cleaners is not liable for any damages or loss of property caused by the client's failure to secure or remove valuable or fragile items.
u) Clients are responsible for informing London Cleaners of any valuable or fragile items that require special care during the cleaning service.
v) We reserve the right to refuse service to clients who exhibit inappropriate or abusive behavior towards our employees.
Frequently Asked Questions
Our cleaning team uses industry-grade equipment and eco-friendly detergents to deliver thorough results for homes, keeping disruption to a minimum on every visit. All staff are background-checked and trained to follow UK hygiene standards, with photos taken before and after each job. Eco rating: 89% of cleaning products and methods are eco-friendly and non-toxic. We also offer deep cleaning and end-of-tenancy options with a transparent pricing structure. This approach is designed for homes in London, balancing effectiveness with safety and sustainability.
Yes. Our London team uses accredited, vetted cleaners who meet strict safety and training standards for every domestic cleaning project. Accreditation: Fully insured, DBS-checked, and trained cleaners. Our staff receive ongoing training on hygiene practices, equipment handling, and customer service to ensure consistency. First-hand experience matters here: Over 17 years of professional cleaning services and 4400+ cleaning jobs completed locally. We invite you to verify our performance on Trustpilot, Google Reviews, and Checkatrade. We use background-checked staff, photos before and after, and SafeContractor accreditation for reassurance. We also offer eco detergents in every job and comply with UK health and safety standards. We operate in London, offering flexible timing and transparent pricing so you know what to expect. In addition, we publish schedules and service guarantees to help you plan.
Our eco-friendly cleaning process starts with a site assessment to select non-toxic, plant-based detergents and energy-efficient equipment suitable for your surfaces. We use microfibre cloths, steam cleaning where appropriate, and HEPA-filtered vacuums to minimise moisture and airborne particles. Eco rating: 89% of cleaning products and methods are eco-friendly and non-toxic. We plan for safety with trained staff who maintain PPE, follow UK hygiene standards, and document any hazards with photos taken before and after. For tougher jobs - like deep cleaning after builders or carpets - the team uses controlled, low-moisture methods to speed drying and reduce disruption. We operate in Hyde Park, Chelsea, and surrounding areas across London with vetted, DBS-checked staff and transparent, no-surprises pricing. Your satisfaction is supported by real customer feedback on Trustpilot and Google Reviews, with a commitment to continuous improvement. We also hold SafeContractor accreditation and follow the British Cleaning Council guidelines to ensure high standards. When you book, we share a clear plan, include photos before and after work, and confirm the expected drying times so you can plan your day. For end-of-tenancy or carpet cleaning, we provide industry-standard certificates and detailed service reports.
Turnaround depends on home size and the scope of work, but most standard cleanings finish within a few hours typically. We offer flexible scheduling, key handovers, or access codes, and provide a precise quote before any visit. All staff wear ID badges and abide by our safety policies to protect your home and belongings. If you need same-day service, we prioritise urgent requests and confirm availability within hours. We can arrange access around your schedule to minimise disruption.
We provide area-based quotes for nearby neighbourhoods and their boroughs, with clear pricing, flexible scheduling, and options for different service levels to fit your needs. Nearby areas include: Chelsea (Royal Borough of Kensington and Chelsea); Fulham (Hammersmith & Fulham); Notting Hill (City of Westminster); Marylebone (City of Westminster); Islington; Camden Town (Camden); Shoreditch (Hackney); Dalston (Hackney); Brixton (Lambeth); Clapham (Lambeth); Greenwich (Greenwich); Canary Wharf (Tower Hamlets); Wimbledon (Merton); Wandsworth Town (Wandsworth); Hampstead (Camden). We tailor quotes based on access, parking, building type, and frequency, so you know exactly what you'll pay. As part of our local proof, we regularly work in these districts and provide photos before and after to demonstrate results. If you have a preferred route or landmark nearby, tell us, and we'll integrate it into your cleaning plan.
We equip our teams with professional gear selected for each task, including steam cleaners, high-powered vacuums, and microfibre tools designed to lift stubborn grime. For deep cleaning and end-of-tenancy work, we follow a documented process with room-by-room checklists, protecting surfaces and avoiding over-wetting. We use eco detergents in every job and maintain a low-moisture approach where possible to speed drying and reduce disruption. All staff are DBS-checked and trained in hygiene, safety, and customer service, with photos taken before and after work to prove progress. We operate in London and around the city, offering flexible timing and transparent pricing so you know what to expect. Proof and trust come from our ratings on Trustpilot and Google Reviews, the DBS checks on file, and SafeContractor accreditation. We also provide photos before and after, eco detergents used in every job, and room-by-room results to guide your decisions.
Our cleaning teams operate to the highest industry standards, backed by comprehensive insurance, formal accreditations, and ongoing staff training to ensure consistency across every job. Accreditation: Fully insured, DBS-checked, and trained cleaners. We maintain industry certifications such as SafeContractor and, where relevant, ISO 9001 guidance. Proof comes from Trustpilot, Google Reviews, Checkatrade, and the British Cleaning Council. We publish transparent policies on hygiene, PPE, and equipment handling and store DBS records securely. In addition to insurance, we stand behind 17+ years of professional service and 4400+ local cleaning jobs completed. We invite you to request certificates and speak with our customer team if you want additional details. We also partner with SafeContractor-approved suppliers to ensure safe, compliant equipment and practices. Our DBS-checked staff receive regular refresher courses on health and safety, cleaning standards, and customer care. If you need documentation for tenancy deposits or audits, we can provide certificates and detailed service reports. We align with British Cleaning Council standards and encourage clients to verify accreditation through public registers. We also follow ISO 9001 guidance where applicable. Experience: Over 17 years of professional cleaning services. Dataset: 4400+ cleaning jobs completed locally, with 4.5-star rating from 196+ verified reviews. Trusted by Trustpilot, Google Reviews, and Checkatrade as a reliable domestic cleaning partner. Our DBS-checked staff also photos show consistent advanced training on the latest cleaning techniques.
We regularly work near major streets and green spaces, delivering reliable cleaning while minimising disruption to your routine in central and north zones. Local roads and landmarks include: Oxford Street, Regent Street, King's Road, Baker Street, Hyde Park Corner, Marble Arch, Tower Bridge, London Bridge, Canary Wharf, Regent's Park, Victoria Embankment, South Bank, and Piccadilly Circus. We can tailor service routes to minimize traffic and parking challenges around these sites. If you have a preferred route or landmark nearby, tell us, and we'll integrate it into your cleaning plan.
We bring first-hand experience from 17+ years of professional cleaning services and over 4400 local cleaning jobs completed. That track record is reflected in our five-star customer feedback, with 196+ verified reviews across Trustpilot and Google. We publish transparent quotes, provide photos after each visit, and stand behind our safety and hygiene commitments. If you need proof for landlords, agents, or insurers, we can supply certificates and service reports. Our local team collaborates with properties across Westminster, Islington, Lambeth, and Hackney, proving versatility for flats, houses, and shared spaces. We also document results with before-and-after photos to give you concrete evidence of the improvements. Our long-running presence in London neighbourhoods means we understand access restrictions, parking permits, and peak-hour challenges to minimise delays. We tailor timings to your preferences, offering weekday, evening, and weekend slots, so you can stay in control of your schedule. Our team also keeps you informed with ongoing communications and post-cleanup checks.
We handle waste disposal responsibly, following council guidelines and best practices for recycling and waste separation after our cleaning visits. We sort recyclables on site, bag non-recyclables separately, and ensure skips or waste bags comply with local rules. For larger jobs or tenancy cleanups, we can provide a waste transfer note for agents or landlords. Documentation such as certificates and service reports can be supplied on request, helping you evidence compliant disposal to authorities. As part of our waste policy, we liaise with the relevant borough recycling centres or council sites for proper disposal. Eco-friendly practices are integrated into every job, aligning with the 89% eco-friendly standard we maintain across methods. We also maintain clear, maximum-drying times and post-cleaning notes to support your move-in or move-out timelines. If you are recycling-conscious, we can prioritise compostable packaging, avoid single-use chemicals, and choose green alternatives where available. We also coordinate with local authorities to stay up to date with any changes to waste regulations that affect cleaning services. In short, you can trust our team to responsibly manage waste and support your sustainability goals across city areas. If you require specific documentation for council audits, we can provide waste disposal certificates and an audit trail.
